Staff Hiring & Onboarding
Build a Team That Feels Like Home — From Day One
From the moment you post a job ad to the point your new hire finishes training, TeraStay streamlines the process. We help you attract motivated talent with clear role definitions, targeted job descriptions, and structured interviews. Once hired, we help you onboard new team members with checklists, orientation guides, and buddy-mentorship systems. That means less confusion, faster ramp-up, and a lower attrition rate — even for locations not near talent pools.
SOP Development for Daily Ops
Consistency Is the Secret to Hospitality Excellence
A well-designed Standard Operating Procedure translates into memorable guest stays. We plot out roles and responsibilities for every shift — whether it’s check-in, housekeeping, F&B, or guest support — and create user-friendly guides with clear steps, timings, and quality checks. Everyone from your housekeeper to manager knows what to do and when — ensuring your property works like a top-tier operation, even at scale.
QR‑Based F&B Ordering Solutions
A Contactless Menu, a Contact Center—without the Wear & Tear
Modern guests expect convenience and speed — on their own phones. We help you implement an on-demand no-app QR ordering system for rooms, poolside, or even bonfire snacks. Guests simply scan, browse, and order. Kitchen and service staff handle orders via their dashboard or printed ticket — no additional apps or complexity required. Faster service. Higher guest satisfaction. Lower operational friction.
Guest Communication Workflows
Automated Messages, Tailored Connections
Communication matters — but consistency wins loyalty. We set up templated yet personalized workflows for your guest journey:
| Touchpoint | Message Example |
|---|---|
| Booking Confirmed | “Hi [Name], welcome to [Property]! Here’s everything you need before you arrive…” |
| Pre‑Arrival | “Your villa/tent will be ready by 3 PM. Would you like us to arrange a dip in the pool on arrival?” |
| Mid‑Stay Check-In | “We hope you’re enjoying your stay. Need anything from our restaurant?” |
| Checkout & Review | “Your stay meant a lot to us. Could you spare 60 seconds for a review?” |
These micro-interactions build trust and open upsell opportunities — with minimal manual effort.
Training & Role Structuring
Empower Your Team to Deliver — And Delight
Hospitality runs on good people doing the right thing. We help you define roles, embed skill sets, and align employee mindset with your property’s values. This includes training in guest interaction, upselling, hygiene protocols, and operating your systems. We also help formalize reporting structures and KPIs — so everyone knows what success looks like, and how to achieve it.