Effective Date: 9th July 2025
TeraStay is a product of Thumb360 Digital and Consulting Services Pvt Ltd., located at M 109, Pyramid Mahika Apartments, Shivanahalli, Yelahanka, Bengaluru 560064. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website and services.
1. Information We Collect
When you visit our website, create an account, or use our services, we may collect the following personal and property-related data:
- Name, phone number, and email address
- Property information (e.g., location, photos, room details, pricing)
- IP address and device/browser information
- Usage data including page visits and click behavior
2. How We Use Your Information
We use your information for the following purposes:
- To deliver and manage bookings on behalf of property owners
- To offer personalized recommendations and marketing communications
- To track website and platform performance through analytics
- To provide customer support and address inquiries
- To comply with legal and regulatory obligations
3. Data Storage & Security
All user data is securely stored through third-party cloud infrastructure providers such as Odoo.com. We implement industry-standard security measures including SSL encryption to safeguard your personal information.
4. Data Retention
We retain your personal and business information for a period of 3 years, unless a longer retention period is required by law.
5. User Rights
You have the right to:
- Access or update your personal data
- Request the deletion of your account and associated information
- Opt out of marketing emails and campaigns at any time
To exercise these rights, you may contact us at rajkumar@terastay.com
6. Third-Party Sharing
We do not sell, rent, or share your personal information with third-party services for marketing or commercial purposes. Your data remains strictly confidential and used only to provide you with a better experience on our platform.
7. International Users
If you access our services from outside India, please note that your data will be processed and stored in accordance with Indian data protection laws.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage users to review this page regularly to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Rajkumar Paranthaman
Thumb360 Digital and Consulting Services Pvt Ltd., Bengaluru, India